Terms of service

ClearEntry Locksmith LLC  ·  Effective Date: July 30, 2026

These Terms of Service ("Terms") govern your use of the website located at clearentrylock.com and the locksmith services provided by ClearEntry Locksmith LLC ("ClearEntry," "we," "us," or "our").

By requesting service, scheduling an appointment, accepting an estimate, authorizing work, or otherwise using our locksmith services, you agree to the applicable provisions of these Terms. Use of our website is also subject to these Terms where applicable.

1. Our Services

ClearEntry Locksmith LLC is an insured mobile locksmith providing residential, commercial, and automotive locksmith services in Southwest Florida.

Our service area includes:

• North Port
• Venice
• Sarasota
• Nokomis
• Osprey
• Punta Gorda
• Englewood
• Rotonda West
• Sarasota County areas

Service outside these areas may be available but must be confirmed by ClearEntry.

Our services may include:

• Residential, automotive, and commercial lockouts
• Rekeying
• Lock repair and replacement
• Lock installation
• Key and key-fob related services
• Smart-lock installation
• Commercial locksmith services
• Property-management and rental-turnover services
• Other related locksmith services

Specific service capabilities depend on the type of lock, hardware, property, vehicle, required equipment, technician availability, and other circumstances. ClearEntry must confirm that a particular requested service can be performed.

We are a mobile locksmith service and travel to customer locations. We do not operate a public retail storefront.

2. Business Hours and Availability

ClearEntry's regular business hours are:

• Monday: 6:00 AM–10:00 PM Eastern Time
• Tuesday: 6:00 AM–10:00 PM Eastern Time
• Wednesday: 6:00 AM–10:00 PM Eastern Time
• Thursday: 6:00 AM–10:00 PM Eastern Time
• Friday: 6:00 AM–10:00 PM Eastern Time
• Saturday: 6:00 AM–10:00 PM Eastern Time
• Sunday: Closed for regular business

Regular business hours do not guarantee that a technician or live team member will be immediately available.

After 7:00 PM Eastern Time, callers may not be able to reach a live team member immediately even though ClearEntry's regular business hours continue until 10:00 PM Monday through Saturday.

Emergency, Sunday, or other service outside regular availability may occasionally be available, but it is not guaranteed. ClearEntry must confirm technician availability before any emergency, Sunday, or after-hours service is considered accepted or scheduled.

ClearEntry does not guarantee 24-hour or 24/7 locksmith availability.

All services are subject to technician availability, location, travel conditions, safety considerations, authorization requirements, equipment and parts availability, and the nature of the requested work.

3. Estimates and Pricing

Pricing for locksmith services varies depending on the specific circumstances of each job.

Any price, estimate, or service charge must be confirmed by a ClearEntry technician or authorized team member.

When an estimate is provided before work begins, the customer must approve the applicable price before the authorized work is performed.

Pricing may depend on factors including:

• The type of service requested
• The condition and complexity of the lock, key, hardware, or security device
• The type of property or vehicle
• The customer's location
• The time and circumstances of service
• Parts, materials, or specialized equipment required
• Additional work discovered during the job

If additional work or materials become necessary after work begins, we will explain the additional cost and obtain customer approval before proceeding with that additional work when reasonably practicable.

Automated systems, website tools, and AI receptionists are not authorized to independently quote or guarantee locksmith pricing unless an amount has been expressly approved and configured by ClearEntry.

We accept credit cards, cash, and Zelle.

4. Proof of Ownership and Authorization

5. Scheduling, Arrival Times, and Technician Availability

Appointments and service requests are subject to confirmation and technician availability.

Submission of a website form, conversation with an automated receptionist, voicemail, text message, phone request, or appointment inquiry does not by itself guarantee that a technician has been assigned or dispatched.

An appointment is considered confirmed only after it has been accepted through an authorized ClearEntry scheduling process or confirmed by a ClearEntry team member.

Any arrival time or service window provided is an estimate unless ClearEntry expressly states otherwise. Arrival times may be affected by:

• Traffic
• Weather
• Distance and technician location
• Job complexity
• Prior service calls
• Emergency service requests
• Parts or equipment availability
• Other circumstances outside our reasonable control

A technician should not be considered "on the way" unless ClearEntry has actually confirmed dispatch.

Please contact us as soon as possible if you need to cancel or reschedule.

We reserve the right to decline, postpone, suspend, or discontinue service when conditions are unsafe, unlawful, abusive, threatening, inaccessible, or otherwise inappropriate.

6. Phone Calls, Automated Reception, and Voice AI

ClearEntry may use automated systems, including artificial-intelligence-powered voice technology, to assist with inbound telephone calls when our team is unavailable or unable to answer immediately.

An automated or AI receptionist may assist with tasks such as:

• Understanding the reason for a call
• Collecting contact and service information
• Answering questions based on approved ClearEntry information
• Routing or transferring calls
• Collecting callback requests
• Scheduling appointments when authorized scheduling tools are available

Automated systems do not independently guarantee technician availability, emergency availability, service acceptance, arrival times, or pricing unless the applicable information has been expressly confirmed by an authorized ClearEntry system or team member.

Where permitted by applicable law, telephone calls may be recorded, transcribed, summarized, or analyzed for customer service, quality assurance, training, security, documentation, scheduling, and operational purposes.

Information provided during a call may be stored in ClearEntry's customer relationship management, telephone, scheduling, and communications systems.

7. Insurance and Legal Requirements

ClearEntry Locksmith LLC carries business insurance.

ClearEntry operates in accordance with applicable federal, state, county, and local laws, registrations, permits, licensing requirements, and other legal obligations that apply to the services we perform.

References to ClearEntry being "insured" refer to the business insurance we carry and should not be interpreted as a representation regarding any particular governmental license, certification, or credential.

8. Workmanship

We strive to perform our services professionally and in a workmanlike manner.

If you believe there is an issue with work we performed, contact us promptly so we can inspect and evaluate the issue.

Any remedy or corrective work is subject to inspection and a determination that the issue resulted from our workmanship rather than:

• Preexisting damage
• Normal wear
• Misuse
• Unauthorized alteration
• Customer-supplied equipment
• Third-party products
• A manufacturer defect
• Circumstances outside our control

Any warranty on parts, locks, hardware, key fobs, smart locks, or other products is limited to the applicable manufacturer's warranty unless ClearEntry expressly provides a different written warranty.

9. Third-Party Products and Services

We may provide or install products manufactured, maintained, or operated by third parties, including:

• Locks and hardware
• Electronic locks
• Smart locks
• Key fobs
• Batteries
• Mobile applications
• Wi-Fi-connected devices
• Cloud-based services

We do not manufacture or control these products and are not responsible for manufacturer defects, software failures, service outages, connectivity issues, battery failure, discontinued support, unauthorized modifications, or customer misuse to the extent permitted by law.

Third-party products and services may be governed by separate manufacturer warranties, privacy policies, licenses, and terms.

10. Customer Responsibilities

You agree to:

• Provide complete and accurate contact and service information
• Provide an accurate service address or location
• Disclose known damage, unusual hardware, security systems, or other relevant conditions
• Ensure that an authorized person is present when required
• Provide a reasonably safe work environment
• Keep children, pets, and unauthorized persons away from the work area
• Safeguard keys, codes, credentials, and access devices after service
• Review and approve completed work and authorized charges when reasonably possible

You are responsible for changing, deleting, protecting, or managing access codes, digital credentials, and permissions after service when appropriate.

11. Website Forms and Communications

You may submit an inquiry, estimate request, appointment request, callback request, or service request through our website.

Providing a telephone number does not, by itself, constitute consent to receive automated or marketing text messages.

Where SMS consent is requested through our website, marketing and non-marketing consent choices may be presented separately. Consent checkboxes are optional and are not intended to be preselected.

Consent to receive marketing text messages is not a condition of purchasing goods or services from ClearEntry.

When SMS consent is not provided, ClearEntry may communicate through another lawful method you provided or initiated, such as a telephone call or email, as permitted by applicable law.

12. SMS/Text Messaging Program

13. Privacy Policy

Our Privacy Policy describes how ClearEntry collects, uses, retains, protects, and shares personal information.

The Privacy Policy is available at: https://clearentrylock.com/privacy-policy

We encourage you to review the Privacy Policy before submitting personal information through our website or communications systems.

14. Payment

Payment is due when services are completed unless ClearEntry agrees to different terms in writing.

You agree to pay all authorized charges for services, parts, materials, applicable taxes, and other approved costs.

If a payment is reversed, disputed, declined, or returned after authorized services have been provided, you remain responsible for amounts lawfully due to the extent permitted by applicable law.

15. Customer-Supplied Products

If we agree to install a product supplied by the customer, ClearEntry is not responsible for the following to the extent permitted by law:

• Product defects
• Missing or incompatible components
• Incorrect specifications
• Manufacturer instructions or errors
• Existing damage
• Product failure
• Loss or limitation of a manufacturer's warranty

We may decline to install customer-supplied hardware that appears unsafe, defective, unsuitable, or incompatible.

16. Access and Property Conditions

Some locksmith procedures may result in minor cosmetic effects or require drilling, cutting, removal, or replacement of hardware when non-destructive entry or repair is not reasonably possible.

When reasonably practicable, we will explain the proposed method before proceeding.

To the extent permitted by law, ClearEntry is not responsible for preexisting damage, deterioration, improper prior installation, concealed defects, or weaknesses in doors, frames, locks, ignition systems, hardware, or related property.

17. Disclaimer of Warranties

Except as expressly stated in these Terms or required by applicable law, our website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim warranties that may lawfully be disclaimed, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that our website or third-party technology systems will operate without interruption or error.

Nothing in these Terms excludes or limits a warranty, remedy, or consumer right that cannot lawfully be excluded or limited.

18. Limitation of Liability

To the fullest extent permitted by applicable law, ClearEntry Locksmith LLC and its owners, employees, technicians, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Our website
• Our services
• Delays or scheduling changes
• Loss of use
• Loss of data
• Lost profits
• Third-party products
• Smart-device failures
• Network, communications, or software failures
• Circumstances outside our reasonable control

To the fullest extent permitted by law, our total liability for a claim arising from a specific service will not exceed the amount paid to ClearEntry Locksmith LLC for the specific service giving rise to the claim.

Some exclusions or limitations may not apply where prohibited by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ClearEntry Locksmith LLC and its owners, employees, technicians, contractors, and agents from claims, liabilities, losses, damages, judgments, and reasonable expenses arising from:

• Your material breach of these Terms
• Your unlawful or unauthorized misuse of our services
• False or materially inaccurate information you provided
• Your lack of lawful authority to request access or work
• Your violation of applicable law
• Your violation of another person's rights

20. Website Content and Intellectual Property

The website, branding, logos, text, graphics, photographs, designs, and other content owned by ClearEntry are protected by applicable intellectual-property laws.

You may view and use the website for personal and lawful purposes. You may not copy, republish, distribute, modify, scrape, or commercially exploit ClearEntry-owned content without prior written permission except where permitted by law.

21. Third-Party Links

Our website may contain links to websites, applications, products, or services operated by third parties.

We do not control and are not responsible for third-party websites, content, privacy practices, security, availability, or terms.

Accessing a third-party website or service is at your discretion and may be subject to that third party's terms and privacy policy.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to applicable law, any dispute arising from these Terms, our website, or our services shall be brought in an appropriate state or federal court having jurisdiction in Sarasota County, Florida.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

24. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or another provision later.

25. Entire Agreement

These Terms, our Privacy Policy, and any applicable written estimate, invoice, appointment confirmation, or service authorization constitute the agreement between you and ClearEntry concerning the matters covered by those documents.

If a written estimate, invoice, or service authorization contains terms specific to a particular job, those job-specific terms may supplement these Terms.

26. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, technology, services, or legal obligations.

When changes are made, we will revise the effective date displayed at the top of this page.

Continued use of our website or services after revised Terms become effective will be subject to the updated Terms to the extent permitted by applicable law.

27. Contact Us

Questions about these Terms, our locksmith services, or our SMS program may be directed to:

• ClearEntry Locksmith LLC
• Phone: 941-234-9367
• Email: [email protected]
• Website: clearentrylock.com
• Service area: North Port, Venice, Sarasota, Nokomis, Osprey, Punta Gorda, Englewood, Rotonda West, and Sarasota County, Florida