These Terms of Service ("Terms") apply to the website at clearentrylock.com and locksmith services provided by ClearEntry Locksmith LLC ("ClearEntry," "we," "us," or "our").
By requesting or authorizing locksmith service from ClearEntry, you agree to the provisions of these Terms that apply to the requested service.
1. Locksmith Services
ClearEntry is an owner-operated, insured mobile locksmith business providing automotive, residential, and commercial locksmith services. We travel to customer locations and do not operate a customer-facing retail storefront.
Services we offer may include:
- Automotive, residential, and commercial lockout service
- Car key replacement and spare or duplicate car keys
- Vehicle key programming, transponder keys, key fobs, and push-to-start keys
- Residential and commercial rekeying
- Lock replacement and installation
- Deadbolt installation and replacement
- Smart-lock installation
- Broken key extraction
- Master-key systems
- Lockbox setup
- Property-manager, landlord, and rental-property locksmith work
- Limited ignition-related service for eligible vehicles
Ignition repair or replacement availability is limited to eligible non-European vehicles older than 2020 model years. Vehicle compatibility and service availability must be confirmed before work is accepted.
Specific service capabilities depend on the vehicle, property, lock, hardware, equipment, parts, location, technician availability, and other circumstances of the request. We may decline a requested service that we cannot safely, lawfully, or appropriately perform.
2. Service Area
Our routine service areas include Venice, South Venice, North Port, Nokomis, Osprey, Laurel, Englewood, Punta Gorda, and Rotonda West, Florida.
Availability for Sarasota depends on the location and service requested. Please contact us to confirm availability for a particular Sarasota request or for locations outside our routine service area.
3. Business Hours and Availability
Our regular business hours are:
- Monday–Saturday: 6:00 AM–10:00 PM Eastern Time
- Sunday: Closed
Business hours do not guarantee immediate technician availability or a particular response or arrival time. Service is subject to location, technician availability, travel conditions, safety considerations, authorization requirements, equipment and parts availability, and the nature of the requested work.
ClearEntry does not advertise or guarantee 24-hour or 24/7 availability. For urgent or time-sensitive locksmith needs during business hours, calling us is the preferred way to check current availability.
4. Appointment and Service Requests
Online scheduling is an appointment-request process. Selecting an available time and submitting a request does not by itself guarantee that the appointment has been accepted or that a technician has been dispatched.
Lee or Vadim will confirm availability by phone and/or text. An appointment should be considered confirmed only after ClearEntry has communicated confirmation.
The same principle applies to requests submitted through website forms, text messages, voicemail, email, or our automated or AI-assisted phone system. A submitted request is not confirmation of dispatch.
Any arrival time or service window communicated to a customer may be affected by traffic, weather, travel distance, prior service calls, job complexity, equipment or parts availability, and other circumstances.
Please contact us as soon as possible if you need to cancel or reschedule a service request.
5. Estimates, Pricing, and Authorization
ClearEntry provides free estimates and does not charge a separate service or dispatch fee.
Pricing depends on the specific circumstances of the requested work, including the service required, vehicle or property, lock or hardware, complexity, location, parts or materials, and other job-specific factors.
We generally provide pricing before dispatch when sufficient information is available. A preliminary estimate may change if the information provided by the customer is incomplete or inaccurate, or if conditions encountered at the service location differ materially from what was described.
When additional work or materials are identified during a job, ClearEntry will explain the additional work and obtain customer authorization before proceeding when reasonably practicable.
Automated systems and AI-assisted phone tools are not independently authorized to guarantee pricing, technician availability, dispatch, or arrival times unless the information has been expressly configured or confirmed by ClearEntry.
6. Proof of Identity and Authorization
ClearEntry provides locksmith services only when we can reasonably determine that the person requesting the work is authorized to do so.
For vehicle-related work, we may require a driver's license and vehicle registration or other appropriate documentation establishing identity and authority to request the work.
For residential work, we may require proof of ownership, a lease, or other appropriate documentation establishing authority to request access or locksmith work.
Additional verification may be requested when reasonably necessary for commercial, property-management, landlord, rental-property, or other service requests.
ClearEntry may refuse or stop service when authorization cannot reasonably be verified or when circumstances create a safety or legal concern.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and service-location information
- Accurately describing the requested service and relevant circumstances
- Providing requested proof of identity or authorization
- Disclosing known damage or unusual conditions relevant to the work
- Providing reasonable and safe access to the work area
- Keeping children, pets, and other persons safely away from the work area when necessary
- Reviewing and authorizing requested work and applicable charges
- Safeguarding keys, codes, credentials, and access devices after service
8. Property, Hardware, and Vehicle Conditions
Locksmith work may sometimes require drilling, cutting, extraction, removal, replacement, or other methods when a non-destructive method is unavailable or inappropriate.
When reasonably practicable, we will explain the proposed work before proceeding.
Preexisting damage, deterioration, corrosion, prior improper installation, concealed defects, damaged locks or hardware, and other existing conditions may affect the work required or the outcome of a service.
9. Customer-Supplied and Third-Party Products
ClearEntry may, when appropriate, install or work with locks, smart locks, key fobs, electronic devices, or other products manufactured or supplied by third parties.
Third-party products may be subject to their manufacturer's instructions, compatibility requirements, software or connectivity requirements, warranties, privacy policies, and terms.
If a customer asks us to install customer-supplied equipment, we may decline installation if the product appears damaged, unsafe, incomplete, incompatible, or unsuitable for the requested application.
10. Workmanship Concerns
ClearEntry does not currently offer a general written workmanship guarantee or warranty.
If you believe there is a problem with work performed by ClearEntry, please contact us promptly with information about the issue so we can review the circumstances.
Manufacturer warranties, when applicable, are determined by the applicable manufacturer and are separate from ClearEntry's locksmith services.
11. Payment
Payment is generally due when service is completed unless different payment arrangements have been agreed to by ClearEntry.
ClearEntry accepts credit cards, Zelle, PayPal, and cash.
Customers are responsible for authorized charges for locksmith services, parts, materials, and other approved job-specific costs.
12. Phone Calls, Call Recording, and AI-Assisted Communications
ClearEntry uses communications technology that may include an artificial-intelligence-assisted voice agent. The system may assist with answering calls, collecting information about service requests, answering common questions, scheduling or routing requests, and arranging follow-up from our team.
Calls may be recorded, transcribed, summarized, or analyzed using automated or artificial-intelligence-assisted tools for customer service, scheduling, documentation, training, quality, security, and operational purposes, as permitted by applicable law.
An interaction with an automated or AI-assisted system does not by itself guarantee service acceptance, technician dispatch, availability, arrival time, or pricing.
Additional information about how we handle information collected through calls and other communications is available in our Privacy Policy.
13. SMS and Text Messaging
If you provide a mobile phone number and consent to receive text messages from ClearEntry Locksmith LLC, we may send messages related to your service request, appointment scheduling or confirmation, technician arrival, estimates, service updates, and other customer-care communications.
If you separately consent to marketing or promotional text messages, we may also send those messages in accordance with your consent.
- Message frequency varies.
- Message and data rates may apply.
- You may opt out of text messages by replying STOP or by communicating your request to us through another reasonable method.
- For assistance, reply HELP, call 941-234-9367, or email [email protected].
- Consent to receive marketing text messages is not a condition of purchasing goods or services.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Text-message opt-in information and consent will not be shared with third parties for their own marketing or promotional purposes.
14. Privacy
Our Privacy Policy explains how ClearEntry collects, uses, discloses, retains, and protects personal information in connection with our website, communications, and services.
Please review our Privacy Policy for additional information.
15. Website Use
You may use our website for lawful personal or business purposes related to learning about or requesting ClearEntry's services.
You may not intentionally interfere with the operation or security of the website, attempt unauthorized access to website systems, or use the website for unlawful or fraudulent activity.
16. ClearEntry Content
ClearEntry's name, branding, logo, original website text, graphics, photographs, and other ClearEntry-owned website materials may be protected by applicable intellectual-property laws.
Nothing in these Terms grants permission to use ClearEntry's branding or proprietary content for commercial purposes without permission, except as otherwise permitted by law.
17. Third-Party Links and Services
Our website may link to websites, platforms, applications, or services operated by third parties. Those third parties control their own services, terms, privacy practices, and security practices.
A link from our website does not by itself mean that ClearEntry controls or is responsible for the third-party service.
18. Safety and Refusal of Service
ClearEntry may decline, postpone, suspend, or stop work when we reasonably believe the requested service is unauthorized, unlawful, unsafe, abusive, threatening, inaccessible, outside our capabilities, or otherwise inappropriate to perform.
19. Governing Law
These Terms are governed by applicable laws of the State of Florida and applicable federal law, without limiting any rights or protections that cannot lawfully be waived or restricted.
20. Changes to These Terms
We may update these Terms when our services, practices, technology, or applicable requirements change. When we update the Terms, we will revise the "Last updated" date shown at the top of this page.
21. Contact Us
If you have questions about these Terms or ClearEntry's services, contact:
ClearEntry Locksmith LLC
Phone: 941-234-9367
Email:
[email protected]
Website:
clearentrylock.com
