ClearEntry Locksmith LLC ("ClearEntry," "we," "us," or "our") respects your privacy. This Privacy Policy explains the types of personal information we collect, how we use and disclose that information, and the choices available to you.
This Privacy Policy applies to information collected through our website, online forms and appointment requests, phone calls, text messages, emails, and locksmith service interactions.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, phone number, email address, and service address or location.
- Service-request information, such as the locksmith service requested, appointment preferences, vehicle information, property-related information relevant to the request, and notes or details you provide.
- Communications, including information you provide when you call, text, email, submit a form, request an appointment, or otherwise communicate with us.
- Call information, which may include call recordings, transcripts, summaries, and information collected during interactions with our automated or AI-assisted phone systems.
- Technical and website information, which may include information such as your IP address, browser or device information, referring pages, and website activity collected through cookies and similar technologies used on our website.
How We Use Information
We may use personal information to:
- Respond to questions and locksmith service requests.
- Schedule, confirm, coordinate, and provide requested services.
- Communicate about appointments, availability, estimates, and service updates.
- Maintain customer, communication, and service records.
- Operate and improve our website, communications, and customer-service systems.
- Review customer interactions for service quality, training, documentation, and operational purposes.
- Protect against fraud, misuse, unauthorized activity, and security threats.
- Comply with applicable legal and regulatory requirements.
Phone Calls, Call Recording, and AI-Assisted Communications
ClearEntry uses phone and communications technology that may include an artificial-intelligence-assisted voice agent. This technology may assist with answering calls, collecting information about a service request, answering common questions, scheduling or routing requests, and arranging follow-up from our team.
Calls may be recorded, transcribed, summarized, or analyzed using automated or artificial-intelligence-assisted tools for customer service, scheduling, documentation, training, quality, security, and operational purposes, as permitted by applicable law.
Information from these interactions may be stored in our customer relationship management, telephone, scheduling, or communications systems and may be accessible to authorized ClearEntry personnel and service providers that help us operate those systems.
SMS and Text Messaging
If you provide a mobile phone number and consent to receive text messages from ClearEntry Locksmith LLC, we may send messages related to your service request, appointment scheduling or confirmation, technician arrival, estimates, service updates, and other customer-care communications.
If you separately consent to marketing or promotional text messages, we may also send those messages in accordance with your consent.
- Message frequency varies.
- Message and data rates may apply.
- You may opt out of text messages by replying STOP or by communicating your request to us through another reasonable method.
- For assistance, reply HELP, call 941-234-9367, or email [email protected].
- Consent to receive marketing text messages is not a condition of purchasing goods or services.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Text-message opt-in information and consent will not be shared with third parties for their own marketing or promotional purposes.
How We Disclose Information
We do not sell personal information.
We may disclose information to service providers that help us operate our business, such as providers supporting customer relationship management, scheduling, telephone and voice services, text messaging, email, website hosting, analytics, payment processing, and related business operations.
These providers may process information as necessary to provide services to us.
We may also disclose information when required by applicable law, legal process, or government request, or when reasonably necessary to protect ClearEntry, our customers, our personnel, or others.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for website functionality, security, preferences, performance, and measurement.
Your browser may allow you to block or delete cookies. Restricting certain cookies may affect some website functionality.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and customer records, resolving disputes, supporting security and fraud-prevention efforts, and meeting applicable legal or regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to ask about personal information we maintain about you or to request that we correct or delete information, where appropriate. Certain information may need to be retained for legitimate business, security, recordkeeping, or legal purposes.
You may opt out of text communications as described in the SMS and Text Messaging section above. You may also ask us to stop sending non-essential promotional emails.
Children's Privacy
Our website and locksmith services are not directed to children. We do not knowingly seek to collect personal information directly from children through this website. If you believe a child has provided personal information to us, please contact us so we can review the matter.
Third-Party Services and Links
Our website or communications may contain links to or interact with services operated by third parties. Their privacy practices are governed by their own policies and practices, not this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or practices change or as otherwise appropriate. When we make changes, we will update the "Last updated" date shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
ClearEntry Locksmith LLC
Phone: 941-234-9367
Email: [email protected]
